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About This Role
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The Core AI Model Training team leads research and engineering across the full lifecycle of large language model development for enterprise use cases including data curation pretraining fine tuning and evaluation. Our goal is to continuously improve our custom enterprise models by incorporating novel techniques and optimizing training and inference efficiency establishing a differentiated advantage for AI applications across the platform.
These models are consumed across multiple business units to power a wide range of use cases enabling teams to solve complex problems and deliver tailored solutions. You'll help build the next generation of enterprise language models that bring AI experiences into our customers' day to day work serving more than 9000 enterprise customers worldwide. We're just getting started with our early adopter customers and we need your help building an amazing range of solutions.
What you get to do in this role:
- Confronted with real world challenges and datasets you will use your AI and ML expertise and creativity to apply existing methods and develop new ones to solve problems in a practical and scalable way.
- Research propose implement train and evaluate models and techniques end to end.
- Build and maintain training pipelines and evaluation harnesses that make results reproducible and progress measurable.
- Collaborate daily with research scientists engineers and product managers to ship high quality high impact work.
- Own your work from design through implementation testing and delivery partnering with product owners to translate requirements into results.
Qualifications
- Expertise in LLM post training including supervised fine tuning and distillation.
- Expertise in reinforcement learning for LLMs including PPO GRPO DPO and reward modeling.
- Hands on experience with training frameworks and distributed and large scale training including FSDP DeepSpeed and Megatron as well as parallelism strategies such as tensor pipeline expert and data parallelism.
- Experience with synthetic data generation for training and evaluation.
- Experience with data curation at scale including deduplication filtering and data mixture design.
- Familiarity with a range of transformer architectures including decoder only or autoregressive encoder decoder and mixture of experts.
- Expert level Python with strong OOP and design pattern fundamentals.
- Ability to read current research and rapidly prototype and experiment with new ideas.
- 3 or more years of relevant experience with a Bachelor's degree 3 or more years with a Master's degree a PhD or equivalent experience.
Preferred Qualifications
- Grounding in evaluation and benchmarking including building evaluation harnesses contamination checks and custom enterprise benchmarks.
- Pretraining experience or an end to end perspective across pretraining and post training with an understanding of how choices in one stage propagate to the other.
- Familiarity with inference and serving technologies such as vLLM or SGLang quantization and KV cache tradeoffs.
- Publications at top tier venues such as ICLR NeurIPS ICML ACL EMNLP or AAAI.
- Fluency with AI productivity tools such as Claude Code and Codex with a track record of thoughtfully integrating AI into engineering and research workflows.
For positions in this location, we offer a base pay of $185,500 - $315,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Salary Context
This $185K-$315K range is above the 75th percentile for Research Engineer roles in our dataset (median: $185K across 72 roles with salary data).
View full Research Engineer salary data →Role Details
About This Role
Research Engineers bridge the gap between research and production. They implement papers, build experiment infrastructure, optimize training pipelines, and make research prototypes production-ready. They're the engineers who make research work at scale.
The role sits at a unique intersection. You need to understand the math well enough to implement novel architectures correctly, and you need the engineering chops to make them run efficiently on distributed systems. When a research scientist has a breakthrough idea, you're the person who turns it from a notebook prototype into a training pipeline that runs on 256 GPUs.
Across the 11,520 AI roles we're tracking, Research Engineer positions make up 2% of the market. At ServiceNow, this role fits into their broader AI and engineering organization.
Research Engineer roles are growing as AI labs recognize that research velocity depends on engineering quality. The role is less competitive than Research Scientist (no PhD required), but the bar for engineering skill is very high. These roles are concentrated at major labs and well-funded startups.
What the Work Looks Like
A typical week involves: implementing a new attention mechanism from a recent paper, profiling and optimizing a training pipeline that's bottlenecked on data loading, building evaluation infrastructure for a new benchmark, debugging distributed training issues across a GPU cluster, and pair-programming with a research scientist on their latest experiment. The work is deeply technical.
Research Engineer roles are growing as AI labs recognize that research velocity depends on engineering quality. The role is less competitive than Research Scientist (no PhD required), but the bar for engineering skill is very high. These roles are concentrated at major labs and well-funded startups.
Skills Required
Strong software engineering fundamentals plus ML knowledge. Python, C++, and CUDA experience are common requirements. You'll need to read papers and turn ideas into working code. Distributed systems experience (especially distributed training) is highly valued. Performance optimization skills separate great candidates from good ones.
Experience with large-scale training infrastructure (FSDP, DeepSpeed, Megatron), GPU programming (CUDA, Triton), and the internals of ML frameworks (PyTorch internals, custom autograd functions) is what makes candidates stand out. The best research engineers can debug issues that span the full stack from GPU memory management to numerical precision to algorithmic correctness.
Strong postings mention the team's recent research, the infrastructure scale, and the specific technical challenges. They often list the research areas you'd support. Look for roles that emphasize both implementation quality and research understanding.
Compensation Benchmarks
Research Engineer roles pay a median of $252,000 based on 476 positions with disclosed compensation. Senior-level AI roles across all categories have a median of $230,000. Disclosed range: $185K to $315K.
Across all AI roles, the market median is $213,480. Top-quartile compensation starts at $264,000. The 90th percentile reaches $318,400. For comparison, the highest-paying categories include AI Safety ($266,050) and AI Engineering Manager ($253,461). By seniority level: Entry: $112,320; Mid: $193,200; Senior: $230,000; Director: $272,250; VP: $235,830.
ServiceNow AI Hiring
ServiceNow has 32 open AI roles right now. They're hiring across Research Engineer, AI/ML Engineer, AI Product Manager, Research Scientist. Positions span Santa Clara, CA, US, London, England, UK, Chicago, IL, US. Compensation range: $158K - $420K.
Location Context
Across all AI roles, 6% (708 positions) offer remote work, while 10,737 require on-site attendance. Top AI hiring metros: New York (3,257 roles, $221,000 median); San Francisco (2,766 roles, $260,550 median); Los Angeles (1,580 roles, $210,000 median).
Career Path
Common paths into Research Engineer roles include Software Engineer, ML Engineer, Research Intern.
From here, career progression typically leads toward Senior Research Engineer, Research Scientist, ML Architect.
This is one of the best entry points into AI research without a PhD. Build a strong engineering portfolio with ML projects, contribute to open-source ML frameworks, and demonstrate that you can implement complex ideas correctly and efficiently. The transition to Research Scientist is possible with published first-author work, which some research engineer roles support.
What to Expect in Interviews
Technical screens test both engineering skill and research understanding. Expect coding rounds with performance-critical implementations (GPU optimization, efficient data loading). Be prepared to discuss papers relevant to the team's research area and explain how you'd implement key ideas. System design questions focus on training infrastructure: distributed training, experiment tracking, and compute resource management.
When evaluating opportunities: Strong postings mention the team's recent research, the infrastructure scale, and the specific technical challenges. They often list the research areas you'd support. Look for roles that emphasize both implementation quality and research understanding.
AI Hiring Overview
The AI job market has 11,520 open positions tracked in our dataset. By seniority: 140 entry-level, 5,630 mid-level, 4,176 senior, and 1,574 leadership roles (Director, VP, C-Level). Remote roles make up 6% of the market (708 positions). The remaining 10,737 roles require on-site or hybrid attendance.
The market median for AI roles is $213,480. Top-quartile compensation starts at $264,000. The 90th percentile reaches $318,400. Highest-paying categories: AI Safety ($266,050 median, 70 roles); AI Engineering Manager ($253,461 median, 58 roles); Research Engineer ($252,000 median, 476 roles).
Research Engineer roles are growing as AI labs recognize that research velocity depends on engineering quality. The role is less competitive than Research Scientist (no PhD required), but the bar for engineering skill is very high. These roles are concentrated at major labs and well-funded startups.
The AI Job Market Today
The AI job market spans 11,520 open positions across 16 role categories. The largest categories by volume: AI/ML Engineer (8,769), AI Software Engineer (586), AI Product Manager (511). These three account for the majority of open positions, though smaller categories often have higher per-role compensation because of specialized skill requirements.
The seniority mix tells a story about where AI teams are in their maturity. Entry-level roles (140) are outnumbered by mid-level (5,630) and senior (4,176) positions, reflecting that most companies are past the 'build a team from scratch' phase and need experienced engineers who can ship production systems. Leadership roles (Director, VP, C-Level) total 1,574 positions, representing the bottleneck between technical execution and organizational strategy.
Remote work availability sits at 6% of all AI roles (708 positions), with 10,737 requiring on-site or hybrid attendance. The remote share has stabilized after the post-pandemic correction. Senior and specialized roles (Research Scientist, ML Architect) are more likely to be remote-eligible than entry-level positions, partly because experienced hires have more negotiating power and partly because these roles require less hands-on mentorship.
AI compensation is structured in clear tiers. The market median sits at $213,480. Top-quartile roles start at $264,000, and the 90th percentile reaches $318,400. These figures include base salary with disclosed compensation. Total compensation (including equity, bonuses, and sign-on) runs 20-40% higher at companies that offer those components.
Category matters for compensation. AI Safety roles lead at $266,050 median, while Prompt Engineer roles sit at $140,000. The spread between highest and lowest-paying categories reflects the premium on specialized technical skills versus broader analytical roles.
The most in-demand skills across all AI postings: Python (2,267 postings), Aws (1,178 postings), Azure (972 postings), Rag (924 postings), Gcp (715 postings), Pytorch (586 postings), Claude (572 postings), Kubernetes (559 postings). Python dominates, appearing in the vast majority of role descriptions regardless of category. Cloud platform experience (AWS, GCP, Azure) is the second most common requirement. The newer entrants to the top skills list (RAG, vector databases, LLM APIs) reflect the shift from traditional ML toward generative AI applications.
Frequently Asked Questions
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