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About This Role
Join the Future of Commerce with Whatnot!
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Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co\-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the \#1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
Role
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As Whatnot rapidly scales, data is central to shaping our product and operational strategy, helping us build delightful, high\-performing experiences for both buyers and sellers. This is especially important when users reach out for support. We’re looking for a Data Scientist, Customer Experience who will partner closely with Product, Engineering, and Operations to embed the data narrative across Customer Experience products and operations, drive insights and experimentation, and ensure strong decision making across the company.
- In this role, you will:
### Generate Insights \& Shape Product Direction
+ Define and own the KPIs that measure CX health, downstream impact, product experience, and user sentiment.
+ Analyze user behavior and marketplace dynamics to identify opportunities and inform CX product and agent team priorities.
+ Measure the tradeoffs between user experience and business value.
+ Translate complex data into actionable recommendations for product and leadership teams.### Drive Experimentation \& Measurement
+ Partner with product managers and engineers to design, implement, and evaluate A/B tests and feature rollouts.
+ Develop frameworks for causal inference, impact measurement, and long\-term ecosystem health.
+ Build scalable methodologies to understand feature performance and guide iteration.### Build Data Products \& Tools
+ Use our modern data stack to build dashboards, data pipelines, and self\-serve tools that empower teams across Whatnot.
+ Partner with engineers and operations leadership to improve data accessibility, ensure data quality, and support instrumentation for new product features.### Lead Cross\-Functional Collaboration
+ Advocate for data\-driven decision\-making and foster a culture of measurement across the CX organization.
+ Communicate insights clearly to both technical and non\-technical audiences, influencing roadmaps and strategic decisions.
+ Serve as a thought partner to CX leads, shaping how we build, launch, and iterate on experiences across the platform.
You
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- People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
As our next Data Scientist, Customer Experience, you bring:
### Experience \& Expertise
+ 5\+ years of experience in Data Science, Decision Science, or Analytics within a product\-focused organization.
+ A bachelor’s degree in Computer Science, Economics, Statistics, or a related quantitative field or equivalent experience.
+ Proven experience applying statistical and analytical methods to real\-world product problems.### Technical Skills
+ Advanced SQL skills and experience with modern data warehouses (Snowflake, BigQuery, Redshift) and tools like Spark or DBT.
+ Proficiency with Python or R for data analysis, modeling, and experimentation.
+ Experience designing and analyzing A/B tests and understanding causal inference techniques.
+ Strong data visualization skills and familiarity with BI tools for building interactive dashboards.### Collaboration \& Leadership
+ Ability to communicate complex ideas clearly, concisely, and impactfully across diverse stakeholders.
+ Experience leading cross\-functional projects and influencing strategy with data.
+ Comfortable working in fast\-paced, ambiguous environments with a high degree of ownership.
Benefits
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- Flexible Time off Policy and Company\-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
+ $1,000 home office setup allowance
+ $150 monthly allowance for cell phone and internet
- Care benefits
+ $500 monthly allowance for wellness
+ $5,000 annual allowance towards Childcare
+ $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Parental Leave
+ 16 weeks of paid parental leave \+ one month gradual return to work \*company leave allowances run concurrently with country leave requirements which take precedence.We offer flexibility to work from home or from one of our global office hubs, and we value in\-person time for planning, problem\-solving, and connection. Team members in this role must live within commuting distance of our New York, Seattle, Los Angeles, and San Francisco hubs.
EOE
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Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: $162K \- $215K
Salary Context
This $162K-$215K range is above the 75th percentile for Data Scientist roles in our dataset (median: $157K across 236 roles with salary data).
View full Data Scientist salary data →Role Details
About This Role
Data Scientists extract insights and build predictive models from data. In the AI era, many roles now include LLM-powered analytics, automated reporting, and integration with generative AI tools. The role has evolved from 'the person who runs SQL queries' to 'the person who builds AI-powered data products.'
Modern data science roles fall into two camps: analytics-focused (insights, dashboards, experimentation) and ML-focused (building predictive models, recommendation systems, NLP features). The best data scientists can operate in both modes. The AI shift means that even analytics-focused roles now involve building automated insight pipelines using LLMs, going well beyond one-off reports.
Across the 3,823 AI roles we're tracking, Data Scientist positions make up 8% of the market. At Whatnot, this role fits into their broader AI and engineering organization.
Data Scientist roles remain in high demand, though the definition keeps shifting. Companies increasingly want candidates who can bridge traditional statistics with modern ML and LLM capabilities. The 'pure insights' data scientist role is consolidating into analytics engineering, while the 'build models' data scientist role is merging with ML engineering.
What the Work Looks Like
A typical week includes: analyzing experiment results for a product feature launch, building a predictive model for customer churn, creating an automated reporting pipeline using LLM-powered summarization, presenting insights to stakeholders, and cleaning data (always cleaning data). The ratio of analysis to engineering varies by company, but expect both.
Data Scientist roles remain in high demand, though the definition keeps shifting. Companies increasingly want candidates who can bridge traditional statistics with modern ML and LLM capabilities. The 'pure insights' data scientist role is consolidating into analytics engineering, while the 'build models' data scientist role is merging with ML engineering.
Skills Required
Python, SQL, and statistical modeling are the foundation. Increasingly, roles want experience with LLMs for data analysis, automated insight generation, and building AI-powered data products. Familiarity with cloud data platforms (Snowflake, BigQuery, Databricks) and ML frameworks (scikit-learn, PyTorch) covers most job requirements.
Experimentation design and causal inference are underrated skills that separate strong candidates. Companies care about whether their product changes cause improvements, and can distinguish causation from correlation. A/B testing methodology, Bayesian statistics, and the ability to communicate uncertainty to non-technical stakeholders are high-value skills.
Good postings specify the data stack, the types of problems you'll work on, and the team structure. Look for companies that differentiate between analytics and ML data science. Vague 'data scientist' postings that list every skill under the sun usually mean the company doesn't know what they need.
Compensation Benchmarks
Data Scientist roles pay a median of $198,000 based on 808 positions with disclosed compensation. Mid-level AI roles across all categories have a median of $165,000. This role's midpoint ($188K) sits 5% below the category median. Disclosed range: $162K to $215K.
Across all AI roles, the market median is $200,100. Top-quartile compensation starts at $253,500. The 90th percentile reaches $307,500. For comparison, the highest-paying categories include AI Engineering Manager ($275,000) and AI Safety ($274,200). By seniority level: Entry: $97,880; Mid: $165,000; Senior: $227,400; Director: $247,800; VP: $250,000.
Whatnot AI Hiring
Whatnot has 2 open AI roles right now. They're hiring across AI/ML Engineer, Data Scientist. Based in New York, NY, US. Compensation range: $215K - $260K.
Location Context
AI roles in New York pay a median of $211,000 across 2,643 tracked positions. That's 5% above the national median.
Career Path
Common paths into Data Scientist roles include Data Analyst, Statistician, Quantitative Researcher.
From here, career progression typically leads toward Senior Data Scientist, ML Engineer, AI Product Manager.
Start with statistics and SQL. Build a real analysis project on public data that demonstrates insight generation alongside model building. The market values data scientists who can communicate findings clearly to business stakeholders. If you want to move toward ML engineering, invest in software engineering fundamentals and production deployment skills.
What to Expect in Interviews
Interviews combine statistics, coding, and business acumen. SQL is almost always tested, often with complex joins and window functions. Expect a case study round where you're given a business problem and asked to design an analysis plan. Coding rounds focus on pandas, statistical modeling, and visualization. The strongest differentiator is how well you communicate insights to non-technical stakeholders during presentation rounds.
When evaluating opportunities: Good postings specify the data stack, the types of problems you'll work on, and the team structure. Look for companies that differentiate between analytics and ML data science. Vague 'data scientist' postings that list every skill under the sun usually mean the company doesn't know what they need.
AI Hiring Overview
The AI job market has 3,823 open positions tracked in our dataset. By seniority: 112 entry-level, 1,798 mid-level, 1,516 senior, and 397 leadership roles (Director, VP, C-Level). Remote roles make up 15% of the market (590 positions). The remaining 3,217 roles require on-site or hybrid attendance.
The market median for AI roles is $200,100. Top-quartile compensation starts at $253,500. The 90th percentile reaches $307,500. Highest-paying categories: AI Engineering Manager ($275,000 median, 41 roles); AI Safety ($274,200 median, 55 roles); Research Engineer ($260,000 median, 434 roles).
Data Scientist roles remain in high demand, though the definition keeps shifting. Companies increasingly want candidates who can bridge traditional statistics with modern ML and LLM capabilities. The 'pure insights' data scientist role is consolidating into analytics engineering, while the 'build models' data scientist role is merging with ML engineering.
The AI Job Market Today
The AI job market spans 3,823 open positions across 15 role categories. The largest categories by volume: AI/ML Engineer (2,629), Data Scientist (322), AI Software Engineer (279). These three account for the majority of open positions, though smaller categories often have higher per-role compensation because of specialized skill requirements.
The seniority mix tells a story about where AI teams are in their maturity. Entry-level roles (112) are outnumbered by mid-level (1,798) and senior (1,516) positions, reflecting that most companies are past the 'build a team from scratch' phase and need experienced engineers who can ship production systems. Leadership roles (Director, VP, C-Level) total 397 positions, representing the bottleneck between technical execution and organizational strategy.
Remote work availability sits at 15% of all AI roles (590 positions), with 3,217 requiring on-site or hybrid attendance. The remote share has stabilized after the post-pandemic correction. Senior and specialized roles (Research Scientist, ML Architect) are more likely to be remote-eligible than entry-level positions, partly because experienced hires have more negotiating power and partly because these roles require less hands-on mentorship.
AI compensation is structured in clear tiers. The market median sits at $200,100. Top-quartile roles start at $253,500, and the 90th percentile reaches $307,500. These figures include base salary with disclosed compensation. Total compensation (including equity, bonuses, and sign-on) runs 20-40% higher at companies that offer those components.
Category matters for compensation. AI Engineering Manager roles lead at $275,000 median, while Prompt Engineer roles sit at $140,000. The spread between highest and lowest-paying categories reflects the premium on specialized technical skills versus broader analytical roles.
The most in-demand skills across all AI postings: Python (1,979 postings), Aws (1,190 postings), Azure (899 postings), Rag (839 postings), Gcp (726 postings), Pytorch (595 postings), Prompt Engineering (595 postings), Claude (540 postings). Python dominates, appearing in the vast majority of role descriptions regardless of category. Cloud platform experience (AWS, GCP, Azure) is the second most common requirement. The newer entrants to the top skills list (RAG, vector databases, LLM APIs) reflect the shift from traditional ML toward generative AI applications.
Frequently Asked Questions
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