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About This Role
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Senior AI Engineer Remote role open to all U.S. states.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Owns a build stream end to end within a pod: problem shaping with the Principal, implementation, production operation, and instrumentation of the outcome the business said it would measure.
- Designs, builds, and operates production Generative AI agents, workflows, and applications — including request orchestration, tool execution, state management, and interaction with enterprise systems.
- Develops full-stack software in Python and React, shipping both the service and the interface a business user touches.
- Owns deployment and operation on AWS, with infrastructure as code in Terraform and CI/CD in GitHub Actions, including environments, secrets, and repeatable promotion to production.
- Implements evaluation, observability, and human-in-the-loop controls for AI systems: provenance on material outputs, confirmation on consequential claims actions, and evidence that a workflow is ready to move up the autonomy ladder.
- Implements authentication, authorization, logging, monitoring, and error handling to meet enterprise security, auditability, PHI, and reliability requirements.
- Integrates AI services with enterprise and legacy systems — including APIs, data platforms, and event streams — using approved, non-invasive patterns and versioned contracts.
- Stewards a shared capability as assigned (context, documents, agents, or assurance), with authority to block a duplicate build in another pod.
- Embeds with vendor delivery teams for co-development when the stream requires it: shared repositories in Sedgwick accounts, shared definition of done, not acceptance testing after a demo.
- Sits with examiners, nurse reviewers, or operations staff; watches the work; and turns that into scoped services, workflows, and UI changes.
- Provides technical guidance and mentoring to Junior AI Engineers, promoting engineering standards, code quality, and operational excellence.
- Troubleshoots and leads root cause analysis and performance optimization for latency, throughput, cost, correctness, and reliability of production AI services.
Evaluates and recommends improvements to architecture, platform capabilities, and engineering process for the stream and the shared substrate. *
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES
- Performs other duties as assigned.
Travel as required, including on-site work with claims or Managed Care operations and with vendor delivery teams. *
QUALIFICATIONS
Education & Licensing
Bachelor’s degree in Computer Science, Engineering, or a related quantitative discipline from an accredited college or university required.
Master’s degree preferred.
Experience
Six (6) + years of software engineering experience, with at least three (3) years shipping production Generative AI agents, workflows, or applications — including evaluation, failure handling, and a human review loop — or an equivalent combination of education and experience.
Hands-on experience building and operating production workloads on AWS required. Cloud certification without production ownership is not sufficient.
Hands-on experience with Python, React, GitHub Actions, and Terraform required, including ownership of CI/CD and infrastructure rather than editing templates.
Experience embedding with business users or a vendor delivery team to co-develop, rather than receiving a completed specification, preferred.
Experience in insurance, claims, healthcare, or another heavily regulated operational domain preferred.
Skills & Knowledge
- Strong full-stack engineering skills in Python and React, with solid working knowledge of SQL, REST APIs, and service design
- Hands-on AWS: has built, deployed, and operated production services, including networking, identity, and operational concerns sufficient for a regulated environment
- Hands-on GitHub Actions and Terraform: owns pipelines and infrastructure as code, including review, drift, and recovery
- Production command of Generative AI agents, workflows, and applications — tool use, orchestration, evaluation, and human-in-the-loop patterns — sufficient to ship and run, not only prototype
- Ability to implement services in alignment with enterprise architecture, governance, PHI handling, and compliance requirements
- Ability to sit with examiners or operations staff and leave with scoped work; comfortable as the only engineer in that room
- Ability to work collaboratively in a fast-paced Transformation Office, including pairing with vendor engineers when required
- Strong mentoring, collaboration, and technical communication skills
- Experience with machine learning, model fine-tuning, and/or graph databases (e.g. Neo4j) preferred
- Experience with PydanticAI (or equivalent agent framework), agent observability, and AI Ops / LLMOps a plus
Ability to meet or exceed Performance Competencies *
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodation.
Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical : Computer keyboarding, travel as required
Auditory/Visual : Hearing, vision and talking
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Role Details
About This Role
AI/ML Engineers build and deploy machine learning models in production. They work across the full ML lifecycle: data pipelines, model training, evaluation, and serving infrastructure. The role has evolved significantly over the past two years. Where ML Engineers once spent most of their time on model architecture, the job now tilts heavily toward inference optimization, cost management, and integrating LLM capabilities into existing systems. Companies want engineers who can ship production systems, and the experimenter-only role is fading fast.
Day-to-day, you're writing training pipelines, debugging data quality issues, setting up evaluation frameworks, and figuring out why your model performs differently in staging than it did on your dev set. The best ML engineers are obsessive about reproducibility and measurement. They instrument everything. They know that a model is only as good as the data feeding it and the infrastructure serving it.
Across the 11,520 AI roles we're tracking, AI/ML Engineer positions make up 76% of the market. At Sedgwick, this role fits into their broader AI and engineering organization.
Demand for AI/ML Engineers has been strong and consistent. Unlike some AI roles that spike with hype cycles, ML engineering is a foundational need. Every company deploying AI models needs people who can keep them running, and the gap between research prototypes and production systems keeps growing.
What the Work Looks Like
A typical week might include: debugging a data pipeline that's silently dropping 3% of training examples, running A/B tests on a new model version, writing documentation for a feature flag system that lets you roll back model deployments, and reviewing a junior engineer's PR for a new evaluation metric. Meetings tend to be cross-functional since ML touches product, engineering, and data teams.
Demand for AI/ML Engineers has been strong and consistent. Unlike some AI roles that spike with hype cycles, ML engineering is a foundational need. Every company deploying AI models needs people who can keep them running, and the gap between research prototypes and production systems keeps growing.
Skills Required
Python and PyTorch dominate the requirements. Most roles expect experience with cloud platforms (AWS, GCP, or Azure) and familiarity with ML frameworks like TensorFlow or JAX. RAG (Retrieval-Augmented Generation) has become a top-3 skill requirement as companies integrate LLMs into their products. Docker and Kubernetes show up in about a third of postings, reflecting the production focus of the role.
Beyond the core stack, employers increasingly want experience with experiment tracking tools (MLflow, Weights & Biases), feature stores, and vector databases. Fine-tuning experience is valuable but less common than you'd think from reading Twitter. Most production LLM work is RAG and prompt engineering, not fine-tuning. If you have both, you're in a strong position.
Companies that are serious about AI/ML hiring tend to post specific infrastructure details in the job description: the frameworks they use, their model serving stack, their data pipeline tools. Vague postings that just say 'ML experience required' without specifics are often companies that haven't figured out what they need yet.
Compensation Benchmarks
AI/ML Engineer roles pay a median of $212,040 based on 13,780 positions with disclosed compensation. Senior-level AI roles across all categories have a median of $230,000.
Across all AI roles, the market median is $213,480. Top-quartile compensation starts at $264,000. The 90th percentile reaches $318,400. For comparison, the highest-paying categories include AI Safety ($266,050) and AI Engineering Manager ($253,461). By seniority level: Entry: $112,320; Mid: $193,200; Senior: $230,000; Director: $272,250; VP: $235,830.
Sedgwick AI Hiring
Sedgwick has 6 open AI roles right now. They're hiring across AI/ML Engineer. Positions span FL, US, TN, US.
Location Context
Across all AI roles, 6% (708 positions) offer remote work, while 10,737 require on-site attendance. Top AI hiring metros: New York (3,257 roles, $221,000 median); San Francisco (2,766 roles, $260,550 median); Los Angeles (1,580 roles, $210,000 median).
Career Path
Common paths into AI/ML Engineer roles include Data Scientist, Software Engineer, Research Engineer.
From here, career progression typically leads toward ML Architect, AI Engineering Manager, Principal ML Engineer.
The fastest path into ML engineering is through software engineering with a self-directed ML education. A CS degree helps, but production engineering skills matter more than academic credentials. Build something that works, deploy it, and measure it. That portfolio project is worth more than a Coursera certificate. For career growth, the fork comes around the senior level: go deep on technical complexity (staff/principal track) or move into managing ML teams.
What to Expect in Interviews
Expect system design questions around ML pipelines: how you'd build a training pipeline for a specific use case, handle data drift, or design A/B testing infrastructure for model deployments. Coding rounds typically involve Python, with emphasis on data manipulation (pandas, numpy) and algorithm implementation. Take-home assignments often ask you to build an end-to-end ML pipeline from raw data to deployed model.
When evaluating opportunities: Companies that are serious about AI/ML hiring tend to post specific infrastructure details in the job description: the frameworks they use, their model serving stack, their data pipeline tools. Vague postings that just say 'ML experience required' without specifics are often companies that haven't figured out what they need yet.
AI Hiring Overview
The AI job market has 11,520 open positions tracked in our dataset. By seniority: 140 entry-level, 5,630 mid-level, 4,176 senior, and 1,574 leadership roles (Director, VP, C-Level). Remote roles make up 6% of the market (708 positions). The remaining 10,737 roles require on-site or hybrid attendance.
The market median for AI roles is $213,480. Top-quartile compensation starts at $264,000. The 90th percentile reaches $318,400. Highest-paying categories: AI Safety ($266,050 median, 70 roles); AI Engineering Manager ($253,461 median, 58 roles); Research Engineer ($252,000 median, 476 roles).
Demand for AI/ML Engineers has been strong and consistent. Unlike some AI roles that spike with hype cycles, ML engineering is a foundational need. Every company deploying AI models needs people who can keep them running, and the gap between research prototypes and production systems keeps growing.
The AI Job Market Today
The AI job market spans 11,520 open positions across 16 role categories. The largest categories by volume: AI/ML Engineer (8,769), AI Software Engineer (586), AI Product Manager (511). These three account for the majority of open positions, though smaller categories often have higher per-role compensation because of specialized skill requirements.
The seniority mix tells a story about where AI teams are in their maturity. Entry-level roles (140) are outnumbered by mid-level (5,630) and senior (4,176) positions, reflecting that most companies are past the 'build a team from scratch' phase and need experienced engineers who can ship production systems. Leadership roles (Director, VP, C-Level) total 1,574 positions, representing the bottleneck between technical execution and organizational strategy.
Remote work availability sits at 6% of all AI roles (708 positions), with 10,737 requiring on-site or hybrid attendance. The remote share has stabilized after the post-pandemic correction. Senior and specialized roles (Research Scientist, ML Architect) are more likely to be remote-eligible than entry-level positions, partly because experienced hires have more negotiating power and partly because these roles require less hands-on mentorship.
AI compensation is structured in clear tiers. The market median sits at $213,480. Top-quartile roles start at $264,000, and the 90th percentile reaches $318,400. These figures include base salary with disclosed compensation. Total compensation (including equity, bonuses, and sign-on) runs 20-40% higher at companies that offer those components.
Category matters for compensation. AI Safety roles lead at $266,050 median, while Prompt Engineer roles sit at $140,000. The spread between highest and lowest-paying categories reflects the premium on specialized technical skills versus broader analytical roles.
The most in-demand skills across all AI postings: Python (2,267 postings), Aws (1,178 postings), Azure (972 postings), Rag (924 postings), Gcp (715 postings), Pytorch (586 postings), Claude (572 postings), Kubernetes (559 postings). Python dominates, appearing in the vast majority of role descriptions regardless of category. Cloud platform experience (AWS, GCP, Azure) is the second most common requirement. The newer entrants to the top skills list (RAG, vector databases, LLM APIs) reflect the shift from traditional ML toward generative AI applications.
Frequently Asked Questions
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