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About This Role
DESCRIPTION
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The Data Intelligence team is a new function within Amazon Customer Service (CS). We own the end\-to\-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences.
As an Applied Scientist, you'll own the definition and implementation of customer\-focused, AI\-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform complex business requirements and customer needs into innovative technology solutions. Your expertise will be key in shaping data\-driven strategies and addressing complex data challenges. With your expertise in AI, text analysis, embeddings, language modeling, and generation, you'll design and develop scalable AI\-powered technology solutions, prioritize initiatives, drive data\-driven insights, and deliver business impact. This position will advance applied science best practices, leverage data and AI to drive customer experience improvements, and set new global standards for customer experience.
This role requires you to work with a cross\-functional team, including scientists, engineers, and product managers, to develop scalable and maintainable AI solutions for both structured and unstructured data. The ideal candidate has strong technical skills in AI techniques (e.g., automated reasoning, reasoning, planning, knowledge representation), excellent written documentation skills, and experience with big data technologies. Success in this role requires combining deep business knowledge with hands\-on technical skills to solve customer problems and address complex technical challenges.
Key job responsibilities
- Develop innovative solutions to complex problems (e.g., Automated Reasoning for Trusted AI\-Enabled Customer Service).
- Apply technical expertise to implement novel algorithms and modeling solutions, in collaboration with other scientists and engineers.
- Analyze data and define metrics to identify actionable insights and measure improvements in customer experience.
- Communicate results and insights to both technical and non\-technical audiences through written reports, presentations, and internal/external publications.
- Collaborate with product management and engineering teams to integrate and optimize models in production systems.
A day in the life
A typical day as an Applied Scientist in the Data Intelligence team involves combining business expertise with hands\-on problem\-solving in ML and AI. The role encompasses tackling complex data initiatives, ensuring alignment with customer needs and business objectives, and translating business requirements into practical AI\-driven solutions. Working collaboratively with cross\-functional teams, this position involves designing and enhancing AI models, focusing on efficiency, precision, and scalability. Daily activities include ensuring data quality, monitoring model performance, and generating actionable insights from vast amounts of information. Each day presents opportunities to resolve complex technical challenges, advance important AI projects, and conceive innovative ways to leverage data in transforming the customer experience.
About the team
The Data Intelligence team is a new function within Amazon Customer Service. We develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), and Natural Language Processing (NLP) techniques to enhance customer service associate and customer experiences.
BASIC QUALIFICATIONS
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- 3\+ years of building models for business application experience
- PhD, or Master's degree and 4\+ years of CS, CE, ML or related field experience
- Experience in patents or publications at top\-tier peer\-reviewed conferences or journals
- Experience programming in Java, C\+\+, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high\-performance computing
PREFERRED QUALIFICATIONS
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- Experience using Unix/Linux
- Experience in professional software development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign\-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life \& AD\&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Clara \- 171,600\.00 \- 222,200\.00 USD annually
USA, WA, Seattle \- 142,800\.00 \- 193,200\.00 USD annually
Salary Context
This $142K-$222K range is below the median for Research Scientist roles in our dataset (median: $195K across 149 roles with salary data).
Role Details
About This Role
Research Scientists push the boundaries of what AI can do. They design experiments, develop novel architectures, publish papers, and translate research breakthroughs into production capabilities. This is where the fundamental advances happen, from attention mechanisms to diffusion models to reasoning chains.
The work is intellectually demanding and often ambiguous. You might spend months on an approach that doesn't pan out. The best research scientists combine deep mathematical intuition with engineering pragmatism. They know when to go deep on theory and when to run experiments. They read papers voraciously and can spot incremental contributions from genuine breakthroughs.
Across the 4,317 AI roles we're tracking, Research Scientist positions make up 4% of the market. At Amazon.com, this role fits into their broader AI and engineering organization.
Research Scientist roles are concentrated at major AI labs (OpenAI, Anthropic, Google DeepMind, Meta FAIR) and well-funded AI startups. The competition is intense. PhD is effectively required for most positions, and publication track record matters. Compensation is among the highest in AI, reflecting both the scarcity of talent and the strategic importance of research breakthroughs.
What the Work Looks Like
A typical week includes: reading and discussing recent papers with your team, designing and running experiments on multi-GPU clusters, analyzing results and iterating on hypotheses, writing up findings for internal review or publication, and collaborating with engineering teams to productionize promising results. The ratio of thinking to coding is higher than in engineering roles.
Research Scientist roles are concentrated at major AI labs (OpenAI, Anthropic, Google DeepMind, Meta FAIR) and well-funded AI startups. The competition is intense. PhD is effectively required for most positions, and publication track record matters. Compensation is among the highest in AI, reflecting both the scarcity of talent and the strategic importance of research breakthroughs.
Skills Required
PhD strongly preferred for most roles. Deep expertise in a specific area (NLP, computer vision, reinforcement learning, multimodal) is expected. PyTorch is the standard. Publication track record matters. Strong mathematical foundations in linear algebra, probability, optimization, and information theory are assumed.
Beyond the fundamentals, companies value experience with large-scale distributed training, novel architecture design, and the ability to bridge theory and practice. Understanding of current frontier topics (reasoning, multimodal, long-context, alignment) is essential. Code quality matters more than many researchers expect. Labs want researchers who can implement their ideas cleanly.
Strong research postings specify the research area, mention the team you'd join, and describe the problems they're working on. They often list recent publications from the team. Vague 'AI research' postings without specifics usually mean the company wants to sound impressive but doesn't have a real research agenda.
Compensation Benchmarks
Research Scientist roles pay a median of $222,200 based on 378 positions with disclosed compensation. Mid-level AI roles across all categories have a median of $194,400. This role's midpoint ($182K) sits 18% below the category median. Disclosed range: $142K to $222K.
Across all AI roles, the market median is $215,000. Top-quartile compensation starts at $266,300. The 90th percentile reaches $320,790. For comparison, the highest-paying categories include AI Safety ($287,500) and Research Engineer ($272,100). By seniority level: Entry: $110,000; Mid: $194,400; Senior: $227,400; Director: $274,554; VP: $241,000.
Amazon.com AI Hiring
Amazon.com has 122 open AI roles right now. They're hiring across AI/ML Engineer, Research Scientist, AI Product Manager, AI Software Engineer. Positions span Seattle, WA, US, Santa Clara, CA, US, New York, NY, US. Compensation range: $128K - $338K.
Location Context
Across all AI roles, 15% (635 positions) offer remote work, while 3,657 require on-site attendance. Top AI hiring metros: New York (1,650 roles, $220,000 median); San Francisco (1,335 roles, $265,000 median); Los Angeles (708 roles, $214,112 median).
Career Path
Common paths into Research Scientist roles include PhD Student, Research Engineer, Postdoc.
From here, career progression typically leads toward Research Lead, Distinguished Scientist, VP of Research.
The PhD is the entry point for most paths. Choose your advisor and research area carefully since they'll define your first industry position. Publish consistently, contribute to open-source projects in your area, and build relationships at conferences. Industry research offers better compensation and compute resources than academia, but the pressure to show product impact is real.
What to Expect in Interviews
Research interviews are multi-stage: a research talk (present your best paper), technical deep-dives on your methodology, and often a 'research proposal' exercise where you design an experiment to test a hypothesis. Coding rounds test implementation ability alongside theoretical knowledge. Be prepared to implement a paper from scratch and discuss the design choices the authors made. Strong candidates can critique papers constructively and identify gaps in experimental methodology.
When evaluating opportunities: Strong research postings specify the research area, mention the team you'd join, and describe the problems they're working on. They often list recent publications from the team. Vague 'AI research' postings without specifics usually mean the company wants to sound impressive but doesn't have a real research agenda.
AI Hiring Overview
The AI job market has 4,317 open positions tracked in our dataset. By seniority: 138 entry-level, 2,071 mid-level, 1,655 senior, and 453 leadership roles (Director, VP, C-Level). Remote roles make up 15% of the market (635 positions). The remaining 3,657 roles require on-site or hybrid attendance.
The market median for AI roles is $215,000. Top-quartile compensation starts at $266,300. The 90th percentile reaches $320,790. Highest-paying categories: AI Safety ($287,500 median, 34 roles); Research Engineer ($272,100 median, 227 roles); AI Engineering Manager ($244,000 median, 23 roles).
Research Scientist roles are concentrated at major AI labs (OpenAI, Anthropic, Google DeepMind, Meta FAIR) and well-funded AI startups. The competition is intense. PhD is effectively required for most positions, and publication track record matters. Compensation is among the highest in AI, reflecting both the scarcity of talent and the strategic importance of research breakthroughs.
The AI Job Market Today
The AI job market spans 4,317 open positions across 15 role categories. The largest categories by volume: AI/ML Engineer (3,004), Data Scientist (345), AI Software Engineer (309). These three account for the majority of open positions, though smaller categories often have higher per-role compensation because of specialized skill requirements.
The seniority mix tells a story about where AI teams are in their maturity. Entry-level roles (138) are outnumbered by mid-level (2,071) and senior (1,655) positions, reflecting that most companies are past the 'build a team from scratch' phase and need experienced engineers who can ship production systems. Leadership roles (Director, VP, C-Level) total 453 positions, representing the bottleneck between technical execution and organizational strategy.
Remote work availability sits at 15% of all AI roles (635 positions), with 3,657 requiring on-site or hybrid attendance. The remote share has stabilized after the post-pandemic correction. Senior and specialized roles (Research Scientist, ML Architect) are more likely to be remote-eligible than entry-level positions, partly because experienced hires have more negotiating power and partly because these roles require less hands-on mentorship.
AI compensation is structured in clear tiers. The market median sits at $215,000. Top-quartile roles start at $266,300, and the 90th percentile reaches $320,790. These figures include base salary with disclosed compensation. Total compensation (including equity, bonuses, and sign-on) runs 20-40% higher at companies that offer those components.
Category matters for compensation. AI Safety roles lead at $287,500 median, while Prompt Engineer roles sit at $145,000. The spread between highest and lowest-paying categories reflects the premium on specialized technical skills versus broader analytical roles.
The most in-demand skills across all AI postings: Python (2,249 postings), Aws (1,224 postings), Azure (938 postings), Rag (915 postings), Gcp (660 postings), Pytorch (640 postings), Prompt Engineering (624 postings), Kubernetes (559 postings). Python dominates, appearing in the vast majority of role descriptions regardless of category. Cloud platform experience (AWS, GCP, Azure) is the second most common requirement. The newer entrants to the top skills list (RAG, vector databases, LLM APIs) reflect the shift from traditional ML toward generative AI applications.
Frequently Asked Questions
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