Google Contact Center AI Tech Lead

As an AI Architect you will be in charge of designing and implementing AI capabilities for a Contact Center platform in a Healthcare Payer enterprise You will work closely with Cloud and Machine Learning engineers as well as the CRM development team to ensure the proper integration of AI technologies into the platform You will be responsible for the strategy design implementation and maintenance of AI solutions

This role requires a highly skilled professional with a deep understanding of AI technologies and the ability to collaborate effectively with a diverse team The ideal candidate will have a strong background in data science and a proven track record in the industry

Responsibilities

Design and develop AI applications and infrastructure for the Contact Center platform

Collaborate with Cloud and Machine Learning engineers as well as the development team to ensure seamless integration of AI technologies

Stay current with the latest AI trends and technologies especially Google GCP or Azure AI for Contact Center

Create and maintain AI models and algorithms

Conduct AI research to improve existing systems and develop new technologies

Identify opportunities for AI solutions within the organization and propose strategic plans

Train team members and stakeholders on AI and its applications

Ensure compliance with data privacy regulations in AI applications

Monitor the performance of AI systems and make necessary adjustments

Required Skills

4 year bachelors degree in Computer Science Information Technology Computer Engineering from a recognized university or equivalent experience with a specialization in Data Science

Proven experience as an AI Architect or similar role in the industry

Strong knowledge of AI technologies specifically Google GCP or Azure AI

Understanding of data structures data modeling and software architecture

Ability to work collaboratively with a diverse team of engineers and developers

Strong communication and project management skills

Nice to Have

Data Science certifications

Experience in the Healthcare Payer enterprise

Familiarity with Contact Center platforms

Knowledge of data privacy regulations and practices

Ability to conduct research and stay current with the latest AI trends and technologies

Experience in training team members on AI technologies and applications

Strong problem solving skills and the ability to think strategically.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.