Product Specialist 5 (PS5) – AI Chatbot Developer

ob Title: Product Specialist 5 (PS5) – AI Chatbot Developer

Job Code: OH 790669

Client: State of Ohio – JFS

Location: Remote (Ohio)

*Note: Occasional onsite meetings/workshops may be required at Rhodes State Office Tower, Columbus, OH*

Duration: Through 06/30/2026

Interview: Microsoft Teams

Hiring Manager (AM): Ashley Hetman

Closing Date: 01/15/2026

Rate

• $70/hr W2 (all inclusive)
• $80/hr 1099 / C2C

Job Description

The State of Ohio – JFS is seeking an experienced AI Chatbot Developer / AI Engineer to design, build, and maintain intelligent conversational solutions. This role focuses on developing both traditional and Generative AI chatbot solutions using Microsoft Bot Framework, Microsoft Copilot Studio, and Google Cloud Contact Center AI (CCAI), along with supporting and modernizing SharePoint On-Prem (2016) applications to M365.

The ideal candidate will have strong hands-on experience in AI chatbot development, prompt engineering, API integrations, and Microsoft Power Platform technologies, with the ability to deliver secure, scalable, and user-friendly AI solutions that enhance customer experience and workforce efficiency.

Key Responsibilities

Design, develop, and maintain AI and GenAI chatbot solutions using Microsoft Bot Framework, Copilot Studio, and Google CCAI

Build and modernize SharePoint On-Prem applications to M365 solutions

Architect conversational AI solutions, including user flows, APIs, and system integrations

Develop Generative AI solutions using AWS Bedrock and related AWS services

Implement and tune NLP techniques to improve chatbot accuracy and performance

Train, deploy, monitor, and optimize AI models and chatbot performance

Create dashboards and reports to analyze chatbot usage and effectiveness

Design natural, intuitive, and human-like conversational experiences

Ensure compliance with data privacy, security, and governance standards

Collaborate with business analysts, UX designers, project managers, and AI CoE teams

Lead proof-of-concept (POC) initiatives for emerging AI technologies

Create Copilot plugins, custom copilots/agents, and automate workflows using Power Automate

Integrate AI solutions with SharePoint, Teams, Outlook, Microsoft Graph, and enterprise data sources

Produce technical documentation using Word, PowerPoint, Visio, and SharePoint

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)

• 5+ years of IT experience, including:

+ 5 years .NET development

+ 2+ years SharePoint experience

+ 3+ years AI Chatbot development using Microsoft Bot Framework (mandatory)

• Experience with Microsoft Copilot Studio, Azure Bot Service, Azure AI Search, Azure AI Language, Azure OpenAI, Graph API, Semantic Kernel
• Experience integrating chatbots with Outlook, SharePoint, Teams, and third-party APIs
• Strong GenAI experience including prompt engineering, RAG, and model fine-tuning
• Experience with Google CCAI Services (preferred)
• Experience developing GenAI solutions using AWS services (including Bedrock)
• Strong programming skills in C#, .NET, JavaScript, and Python
• Experience with M365, Power Apps, Power Automate, Power BI

Ability to modernize SharePoint 2016 On-Prem applications to M365

Excellent communication, consulting, and stakeholder engagement skills

Preferred Qualifications

Master’s degree in a related discipline

Experience leading architecture and POC initiatives

Experience working with governance and compliance teams

Public sector or enterprise-scale AI implementation experience

Compliance & Screening Requirements

• FBI/BCI fingerprinting required
• Government equipment must not be used outside the United States

Candidate must agree to all State of Ohio and JFS security and compliance requirements

Primary Skills (Keywords)

SharePoint, Microsoft Bot Framework, Microsoft Chatbot Developer, Copilot Studio, AI Chatbot Development, Generative AI, Power Platform, Word, PowerPoint, Visio, UX Designers, Business Analysts