Product Specialist 5/PS5 (AI Chatbot Developer)-Columbus, OH-Rem

Role: Product Specialist 5 (AI Chatbot Developer)

Location: Columbus, OH

Work Mode: Remote

Employment Type: Contract

Interview Mode: Video Only

Travel: Not Required

Job Summary:

Client is seeking an experienced AI Engineer / AI Chatbot Developer to design, develop, and support intelligent chatbot and generative AI solutions. The role focuses on building conversational AI using Microsoft Bot Framework, Microsoft Copilot Studio, Google Cloud Contact Center AI (CCAI), and AWS AI services, along with modernizing SharePoint On-Prem applications to M365. The ideal candidate will create secure, scalable, and user-friendly AI solutions that enhance customer experience and workforce productivity.

Key Responsibilities:

• Design and develop AI/GenAI chatbot solutions using Microsoft, Google CCAI, and AWS platforms
• Build and modernize M365 solutions replacing SharePoint On-Prem applications
• Integrate chatbots with APIs, Microsoft Graph, SharePoint, Teams, Outlook, and enterprise systems
• Implement NLP, prompt engineering, RAG, and GenAI best practices
• Monitor and improve chatbot performance using dashboards and analytics
• Collaborate with cross-functional teams and AI governance/CoE groups
• Lead proof-of-concept (POC) initiatives and emerging technology evaluations

Required Skills:

• Strong experience with Microsoft Bot Framework, Copilot Studio, Azure AI services
• Experience with Google CCAI and AWS AI services
• Proficiency in C#, .NET, JavaScript, Python
• Hands-on experience with M365 (SharePoint, Power Platform)
• Experience modernizing SharePoint On-Prem to M365
• Strong communication and stakeholder collaboration skills

Experience & Education:

• Bachelor’s degree in Computer Science or related field (Master’s preferred)
• 5+ years IT experience
• 3+ years AI/Chatbot development experience
• 5+ years .NET development
• 1+ year Power Platform experience